Here's how it works. An initial diagnostic fee is charged for coming to your house and determining the problem. Once the problem has been determined, the technician consults the flat rate pricing catalog to determine the prices for each task required to restore your system to proper working order. You approve the cost of repairs before the actual work is done. If you choose not to make the recommended repairs, you are responsible for paying only the diagnostic fee. You are not under any obligation to accept the recommended repairs.

It should be noted that there are some circumstances or repairs that do not lend themselves to a flat rate pricing. In those rare cases, repairs would be made on a time and material basis with customer pre-approval.